Pingdom Real User Monitoring

Welcome to the feedback channel for the Pingdom Real User Monitoring service. We appreciate your suggestions for improvements, bug reports and feedback.

Please send any support related questions to support [at] pingdom.com to get help as quickly and efficiently as possible.

Pingdom Real User Monitoring specific feedback. How can we improve this service?

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  1. Ability to track deployments in RUM

    As a RUM user I want to have an API that enables me to track deployments which are displayed in the timeline views of the RUM.
    This enables the user to track changes after a release. In a future version I want to set alert rules when the performance on a specific device category differs to the previous release by X percent.

    HTH :)

    3 votes
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      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Longer period of RUM reports

      Would be nice to be able to check the RUM reports into the past for a period older than just 1 month

      6 votes
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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • Displaying user IP and/or network type and company

        Displaying user IP and/or network type and company (ADSL/GPRS/3G/4G/etc)

        3 votes
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →
        • Printable/downloadable RUM reports

          I'd like to be able to print/download the RUM reports or ideally have them emailed as PDF?

          Although I can print at the moment, it loses the formatting.

          Thanks

          4 votes
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            1 comment  ·  Flag idea as inappropriate…  ·  Admin →
          • Alert on RUMs

            Would like to be able to send alerts when load time is long

            7 votes
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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • List slowest pages

              List the top slowest pages. Even better paged listing of all pages with sort options (access, speed).

              7 votes
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                1 comment  ·  Flag idea as inappropriate…  ·  Admin →
              • Mobile

                Y U no support RUM on mobile devices. :-(

                1 vote
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                  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                • Graphs are useless when you get a massive spike

                  When you get one user with a huge spike in performance, the "states" graph (and others I presume) are useless since every elses performance is squashed so low down.

                  We fixed this internally by allowing the user to specify a percentile - ie, crop the graph at the 95th percentile.

                  8 votes
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                    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
                  • Filter traffic on country/countries in Real User Monitoring

                    It should be possible to filter traffic on country/countries in Real User Monitoring. As it is now, you get a misleading picture of the delivery speed if the site is primarily targeted at a local market.

                    7 votes
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                      0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                    • Ability to filter out non working-day data

                      We are most interested in the experience between certain hours with our SaaS site. Currently, the figures are skewed by data obtained in our maintenance windows.

                      3 votes
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                        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
                      • 1 vote
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                        • 1 vote
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                          • 1 vote
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                            • Export Reports Overview

                              Would be great to export data in csv or pdf

                              1 vote
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                              • RUM report

                                Export and download RUM results (day, week or month) in a report, maybe PDF, that can be sent the client.

                                4 votes
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                                • Median vs Average

                                  Hi,
                                  what is the difference between Median and Average?

                                  Regards,
                                  Florian

                                  1 vote
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                                  • 1 vote
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                                    • RUM for iPhone

                                      I love your iphone app.. But a real time RUM monitor would be great. We use chartbeat heavily and this would be a competitiv service.

                                      3 votes
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                                      • More detail on setting up real time monitoring

                                        It would be nice if there were more clear directions on where to put the code to setup real time monitoring. The first time I went through, I was lost. Where the heck is head??? I am also in wordpress, so I am not editing HTML directly:/

                                        1 vote
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                                        • Page Load Time

                                          I need this data to be retained for MUCH longer at least 6 months for each page.

                                          5 votes
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